Services
New Beginnings Web & Marketing Solutions (Pty) Ltd will process a refund for any service order (web hosting / seo) that is cancelled within 24-hrs after the initial order has been placed, for whatever reason. The refund amount will not include the relevant bank/transaction fees that have already been charged. The processing of a refund can take up to 20 working days.
In the event where a service order (web hosting / seo) is cancelled within at the first 30-days or after work has already commenced, no refund will be allowed.
Products
New Beginnings Web & Marketing Solutions (Pty) Ltd accepts returns on an expired or damaged product only where such expiration or damage occurred before accepting the product from the courier. Please therefore check your product carefully before signing for it.
Should you choose to not sign for and accept delivery of a product because it is damaged or, where relevant, past its expiration date, you must notify us within 24 hours of delivery.
We will then arrange to have the product collected. Please ensure that you receive confirmation that your communication with New Beginnings was received within 1 day, to ensure the 24-hour return period is not exceeded. If you notify us of damage or expiration after the 24-hour period, the product must be sent back to us at your own cost.
Where the return is accepted by New Beginnings, the refund will be processed via the initial payment method (i.e. return EFT to the same bank account or return payment to the same credit card used for your purchase). The processing of a refund can take up to 20 working days. The refund amount will not include the relevant bank/transaction fees that have already been charged.
Please note that all returned products must be returned in their original packaging and in the same condition as you received them.
